AudienceView Unlimited Status

All Systems Operational

About This Site

Welcome to AudienceView Unlimited's live system status page!

Learning Portal Operational

Payment Processing Operational

AudienceView Unlimited Desktop Operational

Online Operational

Scheduler Operational

Database Connectivity Operational

Email Processing Operational

API Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

Bundle sales

Resolved - This incident has been resolved.
Oct 16, 13:29 EDT

Monitoring - Hotfix 7.71.1 is now available and includes fixes for the reported bugs. We are prioritizing the upgrade for all clients who have reported issues and will reach out directly before rolling out the patch.
Oct 15, 08:34 EDT

Identified - We have identified a number of issues impacting bundle sales for customers. These issues are only impacting clients on Unlimited version 7.69 or higher. The issues we are seeing are summarized below, we have found these to be intermittent and have provided some workarounds.

Issue 1: Adding a bundle with same seats using best available produces a server error.
The workaround here is to disable the same seats selection.

Issue 2: Events appearing as sold out when inventory is available.
The workaround is to click apply at the venue level to correct availability.

Issue 3: Error message when clicking Create on a bundle order "an error occurred on the server when processing the URL".
The workaround is to deallocate the seats click apply then reallocate the seats and click apply. If GA seats have already been sold, then deallocate the unsold seats then reallocate them leaving the quantity of sold seats untouched.

These issues are being prioritized with developers - the root causes have been identified and we are working to release a hotfix as soon as possible.
Oct 10, 16:04 EDT

Oct 15, 2024

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.