Get email notifications whenever AudienceView Unlimited creates, updates or resolves an incident.
Get text message notifications whenever AudienceView Unlimited creates or resolves an incident.
Get webhook notifications whenever AudienceView Unlimited creates an incident, updates an incident, resolves an incident or changes a component status.
Identified - We have identified a number of issues impacting bundle sales for customers. These issues are only impacting clients on Unlimited version 7.69 or higher. The issues we are seeing are summarized below, we have found these to be intermittent and have provided some workarounds.
Issue 1: Adding a bundle with same seats using best available produces a server error. The workaround here is to disable the same seats selection.
Issue 2: Events appearing as sold out when inventory is available. The workaround is to click apply at the venue level to correct availability.
Issue 3: Error message when clicking Create on a bundle order "an error occurred on the server when processing the URL". The workaround is to deallocate the seats click apply then reallocate the seats and click apply. If GA seats have already been sold, then deallocate the unsold seats then reallocate them leaving the quantity of sold seats untouched.
These issues are being prioritized with developers - the root causes have been identified and we are working to release a hotfix as soon as possible.
Oct 10, 2024 - 16:04 EDT
Resolved -
This incident has been resolved.
Oct 4, 11:44 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 4, 10:54 EDT
Investigating -
We've identified a delay in email delivery to certain providers, but this does not affect any clients who have already migrated to Sparkpost. We're actively investigating the issue and will provide further updates as we learn more.
Oct 4, 09:35 EDT