Resolved -
This incident has been resolved.
Aug 9, 10:40 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 8, 22:29 EDT
Identified -
We have identified a fix and we are working to implement the solution.
Aug 8, 22:18 EDT
Update -
We are continuing to investigate this issue. This investigation has been given the maximum level of priority to ensure that we resolve the issue as quickly as possible.
Aug 8, 11:42 EDT
Investigating -
Our CloudOps team is investigating an issue with one of our database servers, primarily affecting clients in the Atlantic Canada time zone. For affected environments, Desktop and Online are down, as well as any scheduled tasks/emails.
Aug 8, 10:33 EDT