Outage affecting clients in our UK data center

Incident Report for AudienceView Unlimited

Resolved

This incident has been resolved.

Posted Jan 14, 2023 - 04:54 EST

Update

We are continuing to monitor for any further issues.

Posted Jan 13, 2023 - 21:20 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 13, 2023 - 21:19 EST

Update

The issue now appears to be resolved, but we will continue to monitor.

Posted Jan 13, 2023 - 21:19 EST

Update

The ISP engineer continues to investigate.

Posted Jan 13, 2023 - 19:50 EST

Update

An ISP technical engineer has been despatched to investigate.

Posted Jan 13, 2023 - 18:41 EST

Update

We are continuing to investigate this issue.

Posted Jan 13, 2023 - 17:44 EST

Update

We are continuing to investigate this issue.

Posted Jan 13, 2023 - 16:39 EST

Update

The problem appears to be originating with our Internet Service Provider.

Posted Jan 13, 2023 - 16:26 EST

Investigating

We are investigating a network issue impacting clients hosted in our Newport data centre.

Posted Jan 13, 2023 - 16:17 EST

This incident affected: AudienceView Unlimited Desktop, Online, Scheduler, Database Connectivity, Email Processing, and API Service.