Payment Outage - Tender Retail Gateway

Incident Report for AudienceView Unlimited

Resolved

We have implemented a fix to the issue and confirmed that connectivity has been restored between ourselves and the payment gateway. All services should now be restored. Please log a new P1 case if you run into any further issues and you will receive immediate attention.

Posted Nov 05, 2020 - 22:27 EST

Identified

We have identified a potential cause to the issue and are working to restore service. More updates will follow shortly.

Posted Nov 05, 2020 - 21:52 EST

Investigating

We have been made aware of a payment processing outage by multiple clients making use of Tender Retail as their payment gateway. We are investigating this issue and will update again once we have identified the issue.

Posted Nov 05, 2020 - 20:32 EST

This incident affected: Payment Processing.